Free Shipping
We are offering free ground shipping on orders $75 and above for U.S. deliveries except for addresses in the state of Hawaii and Alaska.
Shipping Information
TWELVElittle ships Monday through Friday (excluding holidays) via FedEx, DHL, and USPS from Texas. We ask for up to 5 business days to process your order before it ships. Depending on the destination of delivery, costs and delivery dates will vary. Once your shipment is sent, your tracking number will be sent through email. You can also purchase expedited shipping services. All orders with expedited shipping services must be placed before 11am in order to ship same day.
Lost/Stolen Items
TWELVElittle is not responsible for lost or stolen packages. Please check your FedEx or your local post office if you think your package is lost or stolen (refer back to your tracking number). Or if you purchased shipping warranty, refer back to your Navidium shipping warranty email confirmation with instructions on filing a claim through this link.
Promotional Codes
All of our promotional codes can only be used individually, and multiple codes cannot be used for one shipment.
International Shipping
For international shipments, we are using major courier such as DHL, FedEx, UPS and USPS.
Custom Duties and Import VAT with International Shipping (including Canada)
When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination.
Customers are responsible with ensuring to comply with laws and regulations of the country of destination. TWELVElittle does not have any responsibility on these additional charges that may apply.
* Certain countries may require certain documentation before the items are sent. If the necessary information is not provided, this may result in delays in the order.
Return Policy (International Orders)
No returns or exchanges for international shipping at this time.
* If an international customer received a defective product, we can send a replacement under approval. Please email
customerservice@twelvelittle.com if you have any issues with your shipment.
If you can provide a picture of the damage it may help the return process faster.
PLEASE NOTE: TWELVElittle will not be responsible for delivery delays due to unforeseen circumstances that we cannot control such as any severe weather and natural disasters.
Territories that we are unable to ship to are:
China ** You can shop at https://twelvelittle.world.tmall.com/
Iran
North Korea
Syria
All of Africa
Cuba
Turks And Caico Islands
Trinidad And Tobago
U.S minor Outlying Islands
Virgin Islands, British
Cook Island
Fiji
Christmas Island
French Southern Territory
Heard Island And Mcdonald Island
South Georgia And South Sandwich Island
